Your right to erasure
The Prints Plus (www.theprintsplus.com) is committed to giving you full control over the personal information we hold about you. You can ask us to permanently delete your account and the personal data linked to it at any time, and we will action your request within 30 days in line with India's Digital Personal Data Protection Act, the EU General Data Protection Regulation (GDPR), and the Meta Platform Terms covering apps that use Facebook Login.
What gets deleted
When you request deletion, we permanently remove:
- Your name, email address and phone number;
- Your saved shipping & billing addresses;
- Any artwork or design files you have uploaded to your account;
- Your saved cart, wishlist and product preferences;
- Your linked sign-in identifiers (Google, Facebook, Apple or mobile OTP);
- Your subscription to our newsletter or transactional notifications.
For accounting and tax-compliance reasons we are legally required to retain a record of your completed orders (invoice number, items, totals and shipping destination) for up to 8 years. Once that retention period ends, those records are deleted automatically. While we hold them, they are accessible only to our finance team and our auditors, and they are no longer linked to a usable account.
How to request deletion
Choose whichever option is easiest for you — all three are equivalent.
Option 1 — Email us directly (fastest)
Send an email to support@theprintsplus.com from the email address attached to your account, with the subject line "Account deletion request". To help us match your request to the right account, please also include:
- The mobile number on the account (if you signed in by phone OTP);
- The provider you used to sign in (Email, Google, Facebook, Apple or Mobile);
- Your most recent order number, if you've placed one.
Option 2 — Use our contact form
Visit our Contact Us page, choose "Privacy & account" as the subject and write "Please delete my account and all associated data" in the message. Use the same email address you used to register so we can verify the request.
Option 3 — From inside your account
Sign in at theprintsplus.com/login, open My Account → Profile, scroll to the bottom and click "Delete my account". We'll email a confirmation link; once you click it your data is queued for permanent deletion.
Removing the app from Facebook
If you signed in with Facebook and only want to revoke the connection (without deleting your account), open Facebook → Settings → Apps and Websites, find "The Prints Plus" in the list and click Remove. Facebook will notify us and we will sever the link on our side automatically. If you also want your stored profile and orders deleted, please follow Option 1, 2 or 3 above in addition to this step.
What happens after you request deletion
- You receive an email from us within 2 business days confirming we have received your request.
- We verify the request by replying to that email — this protects you from someone else asking us to delete your account without your permission.
- Once verified, your account is deactivated immediately so it can no longer be used to sign in or place orders.
- Within 30 days we permanently erase your personal data from our active systems and from our backups (backups roll forward on a 30-day cycle, after which the deletion is irreversible).
- You receive a final email confirming the deletion is complete. After that point we cannot recover your account.
Questions?
If you have any questions about this process, what data we hold, or how we use it, please reach out to our Data Protection contact:
Email:support@theprintsplus.com
Subject line: Privacy enquiry
For a fuller picture of how we collect, use and safeguard your information, please see our Privacy Policy.