Your Questions, Answered

Everything you need to know about ordering, installation, materials and more.

Ordering

How do I place an order?

What is the minimum order quantity?

Can I order a sample before committing?

How long does it take to process my order?

Can I modify or cancel my order after placing it?

Do you offer design consultation before I order?

Custom

Can I upload my own image for a custom wallpaper?

What file formats do you accept for custom prints?

Can you recreate a design I saw elsewhere?

Can I customise the colours of an existing design?

Do you design wallpapers for children's rooms?

Can you print family photos as wallpaper or canvas?

What is the turnaround time for custom designs?

Is there an extra charge for custom work?

Measuring

How do I measure my wall for wallpaper?

What if my wall is not a perfect rectangle?

Do you offer on-site measurement services?

What happens if I give the wrong measurements?

Can I use your size calculator on the website?

Materials

What materials do your wallpapers come in?

Are your wallpapers safe for homes with children and pets?

Can your wallpapers handle humidity and moisture?

How long do your wallpapers last?

Are your wallpapers fire-retardant?

Do your wallpapers have a texture or are they smooth?

What is the difference between peel-and-stick and paste-applied wallpaper?

Installation

Do I need a professional to install the wallpaper?

Do you provide installation services?

How should I prepare my wall before installation?

Can wallpaper be applied over textured walls?

Can I remove the wallpaper later without damaging the wall?

Shipping

Where do you deliver?

How much does shipping cost?

How is the wallpaper packaged for shipping?

Can I track my order?

What if my order arrives damaged?

Do you offer express or same-day delivery?

Returns

What is your return policy?

What if the colour looks different from the website?

How do I initiate a return or exchange?

How long do refunds take to process?

Bulk/B2B

Do you offer bulk pricing for large orders?

Can you handle a multi-location rollout?

Do you work with interior designers and architects?

Can you provide samples and mockups for client presentations?

Warranty

Do your wallpapers come with a warranty?

What does the warranty cover?

How do I claim the warranty?

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Your Questions, Answered

Ordering

Custom

Measuring

Materials

Installation

Shipping

Returns

Bulk/B2B

Warranty

Your Questions, Answered

Ordering

Custom

Measuring

Materials

Installation

Shipping

Returns

Bulk/B2B

Warranty

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