Shipping Policy

1. Overview

The Prints Plus ships custom-printed wallpapers, wall murals, canvas prints, banners, stickers, and related products across India. All orders are dispatched from our production facility in Surat, Gujarat. This Shipping Policy outlines our delivery timelines, shipping charges, packaging standards, and procedures for handling shipping-related issues. By placing an order on our website, you agree to the shipping terms described below.

2. Delivery Timelines

Delivery timelines are estimated from the date of dispatch (after production is complete) and vary based on your location within India. Please note that these are estimates and actual delivery may vary due to logistics, weather, or other unforeseen circumstances.

2.1 Gujarat (Local Delivery)

Since our workshop is located in Surat, Gujarat, deliveries within the state are the fastest. Expect delivery within 1-3 working days after dispatch for most locations in Gujarat, including Ahmedabad, Vadodara, Rajkot, Bhavnagar, and Gandhinagar.

2.2 Major Cities (Metro Delivery)

For major metropolitan cities -- Mumbai, Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata, and Pune -- standard delivery takes 2-5 working days after dispatch. These cities are well-connected with our logistics partners and benefit from daily routing.

2.3 Tier-2 and Tier-3 Cities

For smaller cities, towns, and semi-urban areas, delivery typically takes 5-7 working days after dispatch. Remote areas or locations with limited courier connectivity may take up to 10 working days in exceptional cases. If your pin code falls in a remote zone, our team will inform you at the time of order confirmation.

2.4 Large Format and Bulk Orders

Large-format products (wall murals exceeding 100 sq ft, large banners, and bulk orders) may be shipped via surface transport or part-load carriers instead of standard courier. Delivery for such orders typically takes 7-12 working days depending on the destination. We will provide a specific estimated delivery date at the time of dispatch for all large-format shipments.

3. Shipping Charges

• Free Shipping: All orders of Rs. 999 and above qualify for free standard shipping to any serviceable pin code in India.
• Standard Shipping (below Rs. 999): A flat shipping fee of Rs. 99 is charged for orders below Rs. 999.
• Cash on Delivery (COD): An additional handling fee of Rs. 30 is charged for COD orders. COD is available for orders up to a maximum value of Rs. 10,000. Orders exceeding Rs. 10,000 must be prepaid.
• Express Shipping: Currently not available as a standard option. If you have an urgent delivery requirement, contact us at support@theprintsplus.com and we will do our best to accommodate your request, though additional charges may apply.

4. Packaging Standards

We take great care in packaging every order to ensure your products arrive in perfect condition. Our packaging standards vary by product type:

• Wallpaper Rolls: Shipped in sturdy cardboard tubes to prevent creasing or folding damage. Rolls are sealed in moisture-resistant plastic wrap before being placed in the tube.
• Canvas Prints and Wall Art: Wrapped in bubble wrap and corner-protected with foam inserts, then placed in rigid corrugated boxes. Fragile items are shipped via premium courier services with additional insurance coverage.
• Banners and Flex Prints: Folded (for standard flex) or rolled (for premium materials) and packed in poly bags within corrugated outer boxes.
• Large Format Products: Custom-crated or palletised for surface transport. Extra padding and moisture barriers are used for protection during longer transit.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS with a tracking number and a link to track your shipment in real time. You can also track your order by logging into your account on our website and visiting the "My Orders" section. Our primary logistics partners include Shiprocket and their network of courier services (Delhivery, BlueDart, DTDC, Ecom Express, and others).

If you have not received tracking information within 24 hours of the expected dispatch date, please contact our support team for an update.

6. Damaged or Missing Parcels

If your parcel arrives visibly damaged (torn packaging, crushed box, or signs of water damage), please follow these steps:

1. At the time of delivery: If the outer packaging appears damaged, inform the delivery person immediately. You may refuse to accept the delivery, in which case the parcel will be returned to us and we will arrange a replacement or refund.
2. Photograph before opening: If you choose to accept a damaged-looking parcel, take clear photographs of the outer packaging from all sides before opening it. Then photograph the contents to document any damage to the product inside.
3. Report within 48 hours: Email the photographs and your order number to support@theprintsplus.com within 48 hours of delivery. Our team will assess the damage and offer a resolution (replacement or refund) within 24 hours of receiving your claim.

For lost or missing parcels, if your tracking shows "delivered" but you have not received the package, contact us within 48 hours. We will coordinate with the courier partner to investigate and resolve the issue.

7. Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, recipient unavailability after multiple delivery attempts, or refusal to accept the package, the order will be returned to our facility. In such cases:

• For prepaid orders, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund minus the original shipping cost.
• For COD orders returned due to non-acceptance, the order will be cancelled and no charges will be applied.

Please ensure your delivery address, pin code, and contact phone number are accurate at the time of ordering to avoid delivery issues.

8. Contact Us

For any shipping-related questions or concerns, please reach out to us: